Terms of Service

These Terms of Service ("Terms") govern your access to and use of crezora.io (the "Site") and any related services offered by Crezora Studio, represented by David William Mwesigwa ("Crezora," "we," "us," or "our"). By browsing the Site, submitting the contact form, or engaging Crezora for a project, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Who We Are

Crezora Studio is a digital creative studio based in Kampala, Uganda, offering website design, branding, video editing, and related creative services. The Site functions as a portfolio and lead-generation platform; it does not process online payments or sell physical goods.

2. Governing Law

These Terms, and any dispute arising from your use of the Site or from a service agreement with Crezora, are governed by the laws of the Republic of Uganda, without regard to its conflict-of-law principles. Any legal action or proceeding shall be brought exclusively in the competent courts of Kampala, Uganda. Where a client is based in another jurisdiction, the parties may agree in a separate signed engagement letter to a different governing law or dispute-resolution mechanism (e.g. arbitration), which will take precedence over this clause for that engagement.

3. Intellectual Property

Unless otherwise stated, all content on this Site — including the Crezora name and logo, page layouts, source code, copywriting, photography, illustrations, video, and the visual design system — is the property of Crezora Studio or its licensors and is protected by Ugandan and international copyright, trademark, and design-right laws.

You may view and share pages of this Site for personal, non-commercial reference. You may not copy, reproduce, republish, scrape, reverse-engineer, or create derivative works from the Site's design, code, or content for commercial purposes without our prior written permission.

Concept work and case studies: Some projects shown on the Site may be self-initiated concept redesigns created to demonstrate design capability. These are clearly conceptual, are not commissioned or endorsed by the featured brand unless explicitly stated, and remain the intellectual property of Crezora Studio. See our Disclaimer for more detail.

Upon full payment for a commissioned project, ownership of final deliverables transfers to the client as set out in the signed project agreement or proposal; underlying tools, frameworks, and pre-existing Crezora assets remain our property.

4. User Conduct

When using this Site, you agree not to:

• Attempt to gain unauthorized access to the Site, its server, or any connected system (including hacking, probing, or vulnerability scanning);
• Introduce viruses, malware, or any other harmful code;
• Use automated tools to scrape, crawl, or harvest content beyond standard search-engine indexing;
• Submit spam, fraudulent inquiries, or abusive, defamatory, or unlawful content through our contact form;
• Impersonate any person or misrepresent your affiliation with any person or entity;
• Interfere with or disrupt the Site's performance or security.

5. Project Inquiries & Proposals

Submitting the contact/proposal form is an expression of interest only and does not create a binding contract. A project begins only once both parties sign a separate proposal, quote, or engagement letter setting out scope, fees, and timeline. Quoted prices on or off the Site are estimates and may change based on final scope.

6. Client Engagement Terms

Where a signed engagement does not specify otherwise, the following default terms apply:

• Confidentiality: Crezora treats client communications, unreleased materials, and business information shared during a project as confidential. A mutual NDA can be signed on request prior to kickoff.
• Payments: Retainer engagements are billed monthly in advance. Project-based work requires a 50% deposit before work begins, with the balance due upon final sign-off and before production deployment or handover of final files.
• Cancellation: Deposits already paid for work in progress are non-refundable to the extent that work has already been performed; any unused portion may be refunded at Crezora's discretion.
• Deliverables: Source files (e.g. Figma, code repositories) are transferred to the client only upon full and final payment, unless otherwise agreed in writing.

7. Third-Party Services

This Site loads fonts, icons, and scripts from third-party content delivery networks (e.g. Google Fonts, Cloudflare/cdnjs) and uses a third-party form-delivery service to route contact-form submissions to our inbox. Your use of the Site is also subject to those providers' own terms. See our Privacy & Cookie Policy for details on data handling.

8. Disclaimer & Limitation of Liability

The Site and its content are provided "as is." To the fullest extent permitted by law, Crezora disclaims liability for any indirect, incidental, or consequential damages arising from your use of the Site. Full detail is set out in our Disclaimer, which forms part of these Terms.

9. Access & Account Termination

We reserve the right, at our sole discretion, to restrict, suspend, or terminate any person's access to the Site or to decline further engagement, without notice, where we reasonably believe these Terms have been violated, including for conduct described in Section 4.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

11. Contact

Questions about these Terms can be sent to info@crezora.io or +256 769 767 939.